After-hours enquiryHarbour Plumbing
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Built for Australian service businesses
More calls answered.
Every promise controlled.
Answer approved customer questions, capture structured enquiries, book confirmed appointments and bring in your team when a person is needed.
Route calls from your number Book and capture enquiries Transfer to a person Test before activation
New customer enquiry
Alovo is answering · Australia
Hear it in action6 demos
Hear six examples spanning enquiries, bookings and safe hand-offs.
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Scroll for all six · AI examples
Harbour Plumbing Co.Plumbing
Northside ElectricalElectrical
Coastal Property GroupReal estate
Harbour Health PracticeHealthcare
BrightPath Mortgage Co.Mortgage services
Atlas Auto CareAutomotive
Evergreen Property CareProperty maintenance
Sandstone LandscapesLandscaping
Lantern Cleaning Co.Cleaning
Southbank Pest ControlPest control
More than call answering
One front desk.
More ways to help.
From a first enquiry to an existing-customer question, Alovo follows your approved workflow and hands off when a person is needed.
Answer incoming calls
Welcome callers whenever you route busy, unanswered or after-hours calls to Alovo.
Support customers
Answer routine questions about approved services, hours, locations and policies.
Capture new enquiries
Ask your chosen questions and save the caller, contact details and reason for calling.
Book appointments
Offer configured Alovo time slots and create a booking after the caller confirms.
Transfer to your team
Request a live hand-off to one approved number when your rules allow it.
Take callback messages
Store a structured message and call summary so your team knows who to contact and why.
Alovo acts only through configured call tools. It can update an explicitly connected booking calendar, but does not send SMS or make outbound callbacks.
From context to calls
A front desk shaped around
your actual business.
No prompt engineering. A guided setup turns your business rules into a reviewable call workflow.
Tell us how you work
Add your services, hours, FAQs and what should happen for each type of caller.
Review your front desk
We generate a grounded draft from approved facts. You control every answer and action.
Test before anyone calls
Speak with the agent in your browser, run the safety checklist, then activate it deliberately.
Broad service-business coverage
Different callers.
Clear boundaries.
Businesses across industries can use Alovo for approved reception workflows. You decide what it may answer, collect, book and transfer.
Available in the current MVP
Trades & field services
Capture job details, answer approved service questions and offer configured visit times.
PlumbingElectricalCleaningAutomotive
Available in the current MVP
Property maintenance
Log site and maintenance enquiries, collect contact details and arrange the next step.
MaintenanceLandscapingPest controlHeating & cooling
Available in the current MVP
Real estate & property
Handle listing questions, inspection requests, tenant messages and agent callbacks.
Sales enquiriesInspectionsTenant messagesAgent hand-off
Available in the current MVP
Doctors, dental & allied health
Support practice FAQs, appointment requests and staff messages—never diagnosis or triage.
Practice hoursAppointmentsMessagesClinical hand-off
Available in the current MVP
Mortgage brokers
Collect enquiry details, share an approved checklist and book a broker consultation.
ConsultationsDocument checklistLead intakeBroker callback
Available in the current MVP
Other service businesses
Shape repeatable reception workflows around approved facts, intake fields and hand-off rules.
Professional servicesWellnessLocal servicesCustom intake
Reception and administration—not professional advice.Healthcare and mortgage examples never assess symptoms, determine eligibility or recommend medical or financial products.
Call policyEnforced
Answer approved questionsBased on reviewed business facts
Capture the right detailsName, contact and job context
Escalate uncertaintyTransfer or arrange a callback
Never invent pricing, availability or advice
Guardrails by design
Helpful on the call.
Bounded behind the scenes.
OpenAI Realtime handles natural conversation. Your reviewed facts and deterministic workflows control what it can promise or do.
- Approved knowledge Answers come from the services, policies and FAQs you review.
- Human escape hatch Callers can ask for a person, transfer or callback at any point.
- Clear professional boundaries Reception and administration only—never emergency decisions or medical, legal, credit or financial advice.
Flexible call routing
Keep your number. Choose which calls reach Alovo.
Use a direct or ported Crazytel number for the primary path. Where your carrier supports it, a supervised forwarding setup can route selected calls to Alovo so customers keep using the number they know.
All calls After hours Busy or unanswered Overflow
Your business numberThe number customers know
Carrier forwardingEnabled and tested by you
Alovo answersApproved questions and actions
Your team when neededTransfer or callback message
If someone needs a person, Alovo can request a transfer to one approved team number—or save a structured callback message if no one is available.
Forwarding modes, caller ID and charges vary by carrier. Every route, transfer and rollback path should be live-tested before launch.
Ready when you areBuild it. Test it.
Create a draft agent